Shipping policy

Shipping Policy

Thank you for choosing La Villita Party & Flowers! We are committed to providing you with the best shopping experience possible, and that includes fast and reliable shipping. Please read our shipping policy below for all the details.

1. Order Processing Time

  • Processing Time: All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.
  • Order Confirmation: Once your order has been successfully placed, you will receive an order confirmation email. After your order has been shipped, we will send you a shipping confirmation email with tracking information (if available).

2. Shipping Methods & Delivery Time

We offer the following shipping methods:

  • Standard Shipping: Typically 5-7 business days (domestic).

Note: Delivery times are estimates and may vary depending on your location, the carrier, and any unforeseen delays.

3. Shipping Rates

  • Standard Shipping: $5.99 (Free for orders over $50)

International Shipping: Shipping rates for international orders will be calculated at checkout based on the delivery address.

5. Order Tracking

  • After your order ships, you will receive a shipping confirmation email with a tracking number. You can track your order through the carrier’s website using the provided tracking number.

6. Shipping Delays

  • We aim to ship all orders on time; however, external factors like weather, holidays, or carrier delays may cause occasional shipping delays.
  • If your package is delayed, please allow up to 10 business days before contacting us. We will do our best to resolve the issue promptly.

7. Incorrect Address

Please double-check your shipping address before finalizing your order. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses. If you notice an error, please contact us immediately at lavillita705@hotmail.com or (815)723-6157.

8. Lost or Damaged Packages

  • Lost Packages: If your package is marked as "delivered" but you did not receive it, please contact us within 7 days of the expected delivery date.
  • Damaged Packages: If your order arrives damaged, please contact us within 7 days of delivery, and we will assist you in resolving the issue.

We work closely with our shipping carriers to ensure any issues with lost or damaged packages are handled efficiently.

9. Returns & Exchanges

If you are not satisfied with your purchase, please refer to our [Return & Exchange Policy] for instructions on how to initiate a return or exchange.

10. Contact Us

If you have any questions regarding shipping or need assistance with your order, feel free to reach out to our customer support team:

  • Email: lavillita705@hotmail.com
  • Phone: (815)723-6157

We hope you enjoy your shopping experience with us! Thank you for choosing La Villita Party & Flowers.